Everything you need for team messaging & AI productivity

Multiple team members managing conversations from the same WhatsApp number. See who's handling what in real-time.

Built-in team messaging for quick coordination. DMs, group threads, and task-linked discussions - without leaving the inbox.

Create internal group conversations for team discussions that stay separate from WhatsApp.

See which teammates are viewing or replying to a conversation before you answer, so two people never reply to the same customer. Mention a teammate with @ in a team note to send them a push notification.

Leave internal notes on a conversation so the next person picks it up with the full context - never visible to the customer.

Round-robin rotation spreads new WhatsApp chats across your team automatically. Each new incoming one-to-one chat gets the next teammate's name label in turn. Set the order, a weight from 1 to 20 for people who should get more, each person's working hours in their own time zone, and a pause until a date for someone who is away. Rotation applies a label your filters can use; it does not lock a chat to one person.

Control who can see what with granular roles and permissions. Admin, agent, and viewer roles with customizable feature access.

Labels, filters, search, pins, muting and archiving. Focus on unread messages, a single label, or just the conversations that need attention.

Save important messages and come back to them later without scrolling through the whole conversation.

Compose messages now and schedule them for later. Perfect for follow-ups, reminders, and time-zone-optimized outreach.

Save frequently used messages as templates. Insert them with a shortcut and personalize with contact variables.

Real-time multilingual video rooms - everyone speaks their own language and hears everyone else in theirs. Free for 1:1 conversations; paid plans host group rooms (up to 50 participants).

A per-device toggle that masks contact names, numbers, group names and profile photos with realistic stand-ins, so you can screen-record demos against your live workspace without exposing customer identities.

Rich contact profiles with custom fields, notes, labels, and full conversation history. Import and export in bulk.

Contact details, notes, labels, tasks, appointments, documents and follow-up status on one screen - the whole relationship before you reply.

Powerful search across contacts and messages. Filter by label, date, status, assignee, or custom criteria.

Organize contacts and conversations with color-coded labels. Create label rules that auto-apply based on message content.

A single timeline of messages, calls, notes and tasks per contact, so nothing depends on remembering what was said last time.

Every photo, document and voice note exchanged with a contact, collected in one place instead of buried in the chat.

Every person has one conversation, and it can carry WhatsApp, SMS, email, Spun Chat, Human Support and phone calls in a single timeline on one clock. It opens on one channel, and you decide which of the others join the view.

Send personalized messages to hundreds of contacts at once. Use templates, variables, and segment targeting for maximum relevance.

Campaigns, labels, spin-to-win games and smart links in one inbox, with sending paced to WhatsApp limits so your number stays safe.

Choose who gets a campaign with the labels you already use, or by saved and unsaved contacts - no separate segment builder to maintain.

Prize-wheel campaigns that collect leads on your own page at yourbusiness.playmyoffer.com, and they work with or without WhatsApp. Set prizes with weights, stock and daily limits, choose whether entrants message you on WhatsApp before the spin so every entrant becomes a conversation, pick a wheel design, embed the game on your website, and redeem winners in Spun or from the conversation.

Create trackable WhatsApp entry links with UTM-style analytics. See which campaigns, pages, or QR codes drive the most conversations.

Automated payment reminder sequences that nudge contacts at the right intervals. Track payment status per contact.

Bring Facebook lead-form submissions into the workspace and handle new enquiries alongside your WhatsApp conversations.

Invite your contacts to join Spun with your personal referral link, sent from your own phone's Messages app one tap at a time. Pick up to 20 contacts per batch; people already invited or already on Spun are marked for you.

Give contacts a self-service portal with unique short links. Contacts can view their profile, appointments, and more.

Create tasks from conversations, assign to team members, set due dates, and track progress with checklists and comments. A kanban board is the default view: each project gets its own custom columns, you drag a card to change its status, and saved templates start recurring work in one click.

Set alarms on conversations so nothing slips through the cracks. Get notified when it's time to follow up.

A full calendar inside the inbox: month, week and agenda views, recurring and all-day events, reminders, and invitations sent over WhatsApp with a poll for RSVP. Create an event straight from a message, and add a Google Meet link to an invite.

A kanban board for your chats. Every contact sits in one stage, New, Contacted, Proposal, Won or Lost, and you move it along as the conversation progresses: right-click a chat to set the stage, drag cards between columns, and use "Save & stage" for numbers you have not saved yet. Run several boards side by side.

Surfaces contacts you have not spoken to in a while. Give each label its own day threshold, for example 7 days for hot leads and 30 for customers, and anyone past it appears in one list with a quick-send box.

Timed focus sessions that suppress notifications and distractions. Stay in flow, then catch up on everything when you're ready.

Build and manage every automation from one place: triggers based on labels, keywords, messages, contacts or conversation activity.

Intelligent replies that learn your tone and respond to customers automatically. Customize per profession, language, and style.

Build automated conversation flows with branching logic, conditions, and actions. Guide customers through onboarding, booking, or support - hands-free.

Build outbound bots that start conversations for you in text, voice or hybrid mode. Design the flow visually, launch it as a campaign, or let trigger rules start a bot when a label is applied.

Let AI handle routine conversations end-to-end. Set confidence thresholds and handoff rules - Autopilot escalates when uncertain.

Incoming messages are automatically categorized with smart labels based on content, intent, and urgency.

Upload documents, FAQs, or website content. Your AI chatbot uses retrieval-augmented generation to answer customers accurately from your own data.

Customers send a voice note, your AI replies with a voice note. Hands-free support powered by your knowledge base - in any language.

A review queue for messages an AI assistant wants to send on your behalf. Each request passes an outbound safety review, and a person approves, edits or rejects it before anything reaches a customer.

Trial an automation without sending anything, and get warned when two rules would fire on the same conversation.

See what each automation did and when, pause or limit it, and keep a human in the loop wherever it matters.

Ask Weave anything in plain language or by voice - search chats, summarize conversations, label contacts, create tasks, set reminders, export CSV data, save macros, get daily briefings, and analyze engagement. Your AI copilot inside the inbox.

Turn a short instruction into a complete message based on the conversation. Choose the tone, length, language, writing perspective and communication style.

Refine your own message or an AI draft - clearer, shorter, friendlier, more formal, or better suited to the situation.

Context-aware reply suggestions that appear inline. One click to send - or edit before sending.

Summarize long conversations and ask questions about them, such as "What did we agree on?" or "What should happen next?"

AI reads a conversation and proposes up to five tasks from it, each with the messages it came from. Nothing is created until you approve it in the review sheet, and Spun never invents a deadline.

Automatic voice note transcription powered by Whisper AI and Sarvam. 50+ languages including regional dialects. Works server-side - transcriptions happen even when you're away.

Translate incoming voice notes into your language as spoken audio. Hear what your contacts said - in your own language - without reading.

Automatically detect the language of incoming messages and route to the right AI model, template, or auto-reply language.

AI features, templates, and auto-replies support 50+ languages including Hebrew, English, Spanish, French, Arabic, Russian, Hindi, and 22 Indian languages via Sarvam.

AI classifies new conversations by intent and urgency. Get label suggestions and priority flags before you even open the chat.

Find earlier conversations about similar questions or situations, review how they were handled, and reuse what worked.

Adapt a saved response to the current customer and conversation while preserving its original meaning.

Automatically detect and redact sensitive personal information (IDs, financial data, phone numbers) across 10+ languages.

Optionally connect a WhatsApp number to send and receive messages inside Spun. Spun works fully without it - WhatsApp is just one of the channels you can add.

Run more than one WhatsApp number from a single account. Each number is a separate inbox with its own chats, contacts, settings and team access list, and you switch between them in one click. Extra numbers are added from the web app as paid add-on lines.

Crystal-clear voice calls with your team. Click-to-call from any conversation with automatic recording and transcription.

Face-to-face video calls right beside the conversation. One to one is a direct call between two Spun users. Group rooms hold up to 32 people and add screen sharing, host-only recording and a guest link anyone can open from a browser.

Click-to-call directly from conversations. Calls are recorded and transcribed automatically for easy reference.

Manage all your WhatsApp groups, broadcast channels, and communities from one panel. Create, edit, view participants, and handle join requests.

View and post WhatsApp Status updates from Spun: text, image or audio stories, a built-in story viewer, and a binge mode to catch up on everyone's stories quickly.

Manage newsletter-style WhatsApp Channels: see the channels you own and follow, create new ones, post updates and view your subscribers.

Send and receive SMS in the same inbox as everything else. Bring your own Twilio or TextGrid account, or use a TextBee gateway on an Android phone, and keep texting on the numbers your customers already reply to.

Connect your own Gmail once and send email from inside the chat. Replies land in the same timeline as the WhatsApp messages, always to the address on the contact record, so the whole relationship stays in one place.

Track message volume, reply times and workload over time, for the business and per team member.

Set how quickly your team promises a first reply. Conversations approaching or past the target are badged in the chat list, misses alert the assignee and named managers, and the Team Performance widget scores each agent on volume, chats handled, average first reply and percentage on target.

Engagement scoring for your relationships: health rings, streaks, rescue alerts for contacts losing momentum, personal bests and working-circle insights, shown as dashboard widgets you can switch on or off.

Visual dashboards showing message volume, response times, team performance, and conversation trends.

Message activity, active participants, sent and read statistics, and member growth for your WhatsApp groups.

See which conversations and groups generate the most activity, so attention goes where it earns the most.

Labelled "MCP Dashboard" in the app: your chat digests with numbered citations, active group signals, AI sends awaiting approval, follow-ups and overdue tasks on one configurable card dashboard. Opening it never spends AI tokens.

Team up with your professional circle: pool WhatsApp groups into one opportunity radar. Every member adds a personal monitor and everyone sees the leads - with privacy built in.

AI monitors watch the WhatsApp groups you choose and flag opportunities with a confidence score and the reason, immediately, daily or weekly - voice notes and recent history included.

Start each day with an AI-generated summary of overnight messages, VIP alerts, FAQ patterns, and conversations that need attention.

Rolling, always-current summaries of one or more chats, each driven by a standing question such as "any complaints?". Every answer is evidence-backed with citations to the exact messages, refreshes on demand or daily, and keeps version history.

Look up a public professional profile (job title, company, industry, LinkedIn, work history) for a saved contact. Admin-enabled, never automatic, and you see a preview of who was found before anything is charged.

See how much AI your team uses, which features earn their keep, and where your plan limits actually sit.

Two-way sync of contacts, notes, and deal stages with HubSpot. Pipedrive, GoHighLevel, and Salesforce are coming soon.

Send leads, orders, calls and closed conversations straight into Google Sheets as they happen. Connect Google once, choose what each sheet logs, and your spreadsheets stay current on their own - no Zapier, no exports, no copy-paste.

Optionally connect Google and your Spun events, alarms and other sources sync both ways with a dedicated Spun calendar in Google Calendar, with a read-only view of your primary calendar alongside.

Auto-sync WhatsApp media (photos, documents, voice notes) to Google Drive and OneDrive.

RESTful API for building custom integrations. Webhooks, contact sync, messaging, and more - all programmatically accessible.

Connect Claude, ChatGPT, Gemini, Cursor or any MCP client straight to your workspace. Your AI can search conversations, draft replies, manage tasks and check campaigns through purpose-built tools, with scoped API keys and human approval before anything is sent.

Browse and install extensions to add new features. Developers can build and publish their own extensions with our SDK.

Purpose-built for health & wellness professionals. Appointment scheduling, provider profiles, online booking, and Stripe payments.

Schedule and deliver coaching tips, drip sequences, and check-in prompts to enrolled contacts. AI-generated or hand-crafted content.

All data is encrypted with TLS. Communication between your browser and our servers is always secure.

Every organization's data is isolated at the database level with row-level security. No cross-org data leakage.

Control PII redaction per AI service - full redaction for chatbot, Weave Q&A, summaries, and intent classification. Translation and search embeddings can be disabled entirely for maximum privacy, or left active with financial-data-only stripping.

Your messages are never used to train AI models. Your business data stays yours.

Payment processing handled entirely by Stripe. We never store credit card numbers on our servers.

Spun keeps your WhatsApp session on a connection region and warns you in the inbox when that region stops matching where your phone is. Self Proxy routes the session through your own home internet with a small Windows app, so WhatsApp sees your own IP address.